The gauge doesn’t show
- Check that the Panaché block is added to the product template and that the cart embed is on (see Show the gauge).
- Open Panaché’s Diagnostics tab: it tells you what’s missing, with a button to fix it.
A complete order is blocked
- Check the bottle equivalent of the products in the cart (see Magnums, gift boxes and accessories), especially magnums and gift boxes.
- Check that accessories have an equivalent of 0.
An incomplete order went through
- Is the rule on (test mode off)?
- Is the customer exempted by a tag?
- Is the product among the eligible products (see Choose eligible products)?
Uninstall Panaché
Uninstall the app from Settings > Apps. The rule is turned off immediately; then remove the block from your theme if it’s still visible.
Contact us
Write to us: we reply within 72 hours at most.